In use
Defining campaigns
Campaigns may be designed from scratch or based on a previously defined campaign. The campaign details are mainly documentary but do provide for the delay until a call which is to be recycled becoming available.
The layout of the input (for outbound) and output files are defined as a series of data fields. The files can be in either Excel or comma separated (CSV) format.
The information to be provided on the dialling screen (for outbound) is defined as a formattable series of fields from the input file.
Scripts are defined as a series of screens, each of which can contain up to four components. These components are:
- Text
- Fixed text
- Go to
- Go to another screen, depending on what is selected
- email the nominated contact
- Output
- Allow data to be input to be written to output file
A mixture of these components may be placed on a screen in a defined order.
Additional operations are catered for on the Go to screens - here records can be completely rejected or recycled, where they will be re-presented after an interval defined for the campaign.